Once logged on to the ABC at asurion.benefitsnow.com, look for the “Need Help?” icon to ask Lisa, your virtual assistant, any questions you may have. Lisa can also connect you with a web chat representative and other helpful resources. For additional support, you can schedule an appointment with a customer service representative through the ABC. You can also call Asurion Benefits Central at 844.968.6278 from Monday - Friday, 8 a.m. – 8 p.m. ET. Questions About Coverage? Start by contacting the insurance carrier directly. They know their coverage rules best. If you enrolled in a Silver medical coverage level, check out the HSA User's Guide (PDF) for additional contacts during the year.