You can reach a customer service representative by web chat through the ABC at asurion.benefitsnow.com. You can also call Asurion Benefits Central at 844.968.6278 from 8 a.m. – 8 p.m. ET Monday through Friday. If you don’t connect with a representative right away, you will be given the option to save your place in line and be called back once a representative is available. Questions About Coverage? Start by contacting the insurance carrier directly. They know their coverage rules best. If you enrolled in a Silver medical coverage level, check out the HSA User's Guide (PDF) for additional contacts during the year.